Shipping policy

Shipping Policy

At Empire Fine Jewelry, we take great care in ensuring that every order is handled securely and delivered safely.

⸻

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Custom-made or special-order pieces may require additional production time. Estimated completion timelines will be communicated at the time of purchase.

Orders are not processed or shipped on weekends or holidays.

⸻

Shipping Methods

We ship all orders via fully insured and trackable shipping carriers to ensure maximum security.

Shipping methods may include:

    •    FedEx

    •    UPS

    •    USPS (when applicable)

Carrier selection is determined based on destination, value, and security requirements.

⸻

Insurance & Signature Requirement

For your protection:

    •    All shipments are fully insured for their purchase value.

    •    High-value orders require an adult signature upon delivery.

    •    Once a package is marked as delivered and signed for, Empire Fine Jewelry is no longer liable for loss or theft.

⸻

Shipping Costs

Shipping costs are calculated at checkout based on destination, service level, and order value.

Promotional free shipping offers, when applicable, apply only to domestic orders within the United States.

⸻

Delivery Time Estimates

Estimated delivery times vary by carrier and destination but typically range between:

    •    Domestic (U.S.): 1–5 business days

Please note that delivery delays may occur due to carrier issues, weather conditions, customs processing, or other factors beyond our control.

⸻

 International Shipping

We proudly serve international clients; however, international orders cannot be processed directly through our online checkout at this time.

If you are located outside of the United States and wish to place an order, please contact us directly so we may assist you in arranging payment, shipping, insurance, and delivery logistics.

Additional shipping fees, customs duties, taxes, and import charges may apply and are the sole responsibility of the customer.

Empire Fine Jewelry is not responsible for delays, holds, or additional charges imposed by international customs agencies.

⸻

Address Accuracy

Customers are responsible for providing accurate shipping information.

Empire Fine Jewelry is not responsible for packages shipped to incorrectly provided addresses.

Reshipping fees may apply if a package is returned due to address errors.

⸻

Lost or Damaged Shipments

If your order arrives damaged or if you believe it has been lost in transit, please contact us immediately.

Claims must be reported within 48 hours of delivery confirmation so we may initiate an insurance claim with the carrier.

⸻

Order Tracking

Once your order ships, you will receive a tracking number via email or SMS to monitor delivery progress.

⸻

Contact

For any shipping-related questions, please contact us:

Empire Fine Jewelry

Email: empirejewelry@hotmail.com

Address: 101 N. America Dr. STE 105, Laredo, TX 78045

Phone: (956) 531-1735